Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from aussiecarepro.com (the “Site”).

WHY SHOULD I READ THIS PRIVACY POLICY?

This Privacy Policy (‘policy’) describes how Tekka LTD (trading as Aussie Care Pro, hereinafter referred to as the “Company”, “we”, “us”, “our”) collects, uses, discloses, and stores your personal information and what statutory rights do you have. We protect your personal information under the EU General Information Protection Regulation (2016/679) (‘GDPR’) and other applicable laws. We may amend this policy unilaterally from time to time. Any such amendments will be effective immediately upon publication, therefore please visit our website regularly for the latest version of this policy.

WHO IS RESPONSIBLE FOR PROTECTING MY INFORMATION?

We are: Tekka Limited Company, trading as Aussie Care Pro;

Our company number is: 14313833

Our address: 24-26, Arcadia Avenue, Dephna House #105, London, N3 2JU, UNITED KINGDOM

Our e-mail address: support@aussiecarepro.com

Personal information we collect 

Upon visiting the Site, we gather specific details about your device such as your web browser, IP address, time zone, and certain cookies installed on your device. As you navigate through the Site, we collect information about the specific web pages or products you view, as well as details regarding the websites or search terms that referred you to the Site, and how you interact with the Site. This information is automatically collected and referred to as "Device Information."

We employ various technologies to collect Device Information, including "cookies," which are data files that may include an anonymous unique identifier and are placed on your device or computer. To learn more about cookies and how to disable them, please visit http://www.allaboutcookies.org. Additionally, we utilize "log files" to monitor actions occurring on the Site and gather data, such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. We also utilize "web beacons", "tags" and "pixels" to record information about your browsing activity on the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain personal details from you, including your name, billing address, shipping address, payment information, email address, and phone number. This information is referred to as "Order Information."

In this Privacy Policy, the term "Personal Information" encompasses both Device Information and Order Information.


How do we use your personal information? 

The Order Information we gather is utilized to fulfill orders made through the Site, which includes processing payment information, arranging shipment, and providing invoices and order confirmations. Additionally, we employ this Order Information to:

  • Communicate with you
  • Analyze our orders for potential fraud or risk
  • Provide you with information or promotions about our products or services if it aligns with your preferences shared with us.

The Device Information we collect is employed to screen for potential fraud and risk, specifically with your IP address. Furthermore, we use this information to enhance and optimize our Site, such as generating analytics to assess how our customers browse and interact with the Site, and to evaluate the success of our marketing and advertising campaigns.


Sharing you personal Information 

To assist us in utilizing your Personal Information, as previously mentioned, we may share it with third-party entities. For instance, we use Shopify to support our online store, and more information about how Shopify uses your Personal Information can be found here: https://www.shopify.com/legal/privacy. Additionally, we employ Google Analytics to better comprehend how our customers use the Site, and more details about how Google utilizes your Personal Information can be found here: https://www.google.com/intl/en/policies/privacy/. You can also choose to opt-out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

In addition, we may also share your Personal Information to abide by applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or safeguard our rights.

Behavioural advertising 

We may use your Personal Information to show you targeted advertisements or marketing communications that we believe may be of interest to you. To learn more about how targeted advertising works, visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

To opt out of receiving targeted advertising, you can use the following links:

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


Do not track 
Please note that we do not change our data collection and use practices when we receive a Do Not Track signal from your browser.

Your rights 

If you are a resident of the European Union, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. To exercise this right, please contact us using the contact information below.

If you are an EU resident, please note that we process your information to fulfill contracts that we may have with you (e.g., if you place an order through our Site) or otherwise to pursue our legitimate business interests as described above. Please also note that your information may be transferred outside of the European Union, including to Canada and the United States.

Data retention 
Unless you request us to delete the information, we will maintain your Order Information for our records when you place an order via the Site.

Changes 
To reflect changes in our practices or for other operational, legal, or regulatory reasons, we may update this privacy policy from time to time.

Text Marketing

By subscribing to Aussie Care Pro text notifications, you consent to receive automated marketing text messages about our products and services at the phone number you provided. The messages may be sent through an automatic telephone dialing system or other technology, and message frequency is recurring. Your consent to receive these messages is not contingent upon purchasing our products or services, and message and data rates may apply. To opt-out, reply with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT and reach out to customer support by texting HELP. You may receive an additional text message confirming your decision to opt-out. You acknowledge and agree that using any method other than texting the opt-out commands above is not a reasonable means of opting out.

Contact us 

If you have any questions about our privacy practices, want to make a complaint, or require additional information, please do not hesitate to contact us. You can reach us by email at support@aussiecarepro.com

If you are dissatisfied with our response to your complaint, you have the option to lodge your complaint with the appropriate data protection authority. You may contact your local data protection authority, or you can contact our supervisory authority at this link: https://ico.org.uk/make-a-complaint/