Shipping Policy

Shipping & Handling

Aussie Care Pro ships to most countries around the world using the fastest delivery methods available to us.

Tracking:

Please follow these instructions:

Copy either your:

  • Order number;
  • tracking number;
  • Email or Phone Number
  • Open the tracking page
  • Paste any of the information mentioned above into the designated field on the page and press “Track.”
  • You can now track your order status.

    Orders typically take 1-3 business days to process, although please note that processing time may vary during holidays or limited edition launches. We appreciate your patience in these cases.

    **Disclaimer: Due to the ongoing COVID-19 pandemic, there has been a disruption in the logistics network, resulting in an impact on delivery times. This may cause longer than usual estimated delivery times for some items at the moment.**

    Australia Orders:

    Australian orders take 6-9 business days for delivery once they are shipped.

    Please keep in mind that during peak periods like holidays or sales events, our delivery estimates may be delayed by an additional 5 business days. We appreciate your understanding and patience during these busy times, and we will make every effort to ensure your order arrives as quickly as possible.

    International Orders:

    We ship directly from our international manufacturer, so please be aware that delivery times may take between 5-15 business days.

    We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS, DHL to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.

    Shipping & Handling Charges are as follows:

    -Tracked Shipping is FREE on all orders

    -1st Class Tracked Shipping, Cost: $6.45 AUD

    -1st Class Tracked Shipping + Insurance, Cost: $14.45 AUD

    Damage

    If your Aussie Care Pro order arrives damaged, we are happy to provide you with a replacement free of charge. Simply reach out to our Customer Support Team using the contact form at: https://aussiecarepro.com/contact.

    Please keep in mind that you will need to provide us with:

    1. Pictures of the damaged item.
    2. Pictures of the damaged packaging.

    **Our Customer Support Team will provide you with a return address where you can send the damaged item for inspection.**

    Please be aware that failing to clear the item from customs, refusing delivery, or providing an incorrect address may result in the parcel being returned to us or disposed of. In such cases, our standard return policy will apply, and a restocking fee of 15% will be charged. Additionally, a deduction of $5 per shipment will be taken from the total refund amount.